FAQ

We currently ship to Hong Kong, Singapore and Malaysia. We currently ship to Great Britain (England, Scotland and Wales) only. Shipping to Northern Ireland is not available at this time.

If you're elsewhere, feel free to contact us. We'll see what we can do.

• Great Britain (England, Scotland and Wales): £5.95 below £60; free shipping from £60.
• Hong Kong: HK$35 below HK$400; free shipping from HK$400.
• Singapore: S$9.90 below S$120; free shipping from S$120.
• Malaysia: RM109 below RM390; free shipping from RM390.

The applicable shipping charge is shown at checkout before payment.

We aim to dispatch orders within 3 business days. Weekends and Hong Kong public holidays are not included.

All orders are shipped from Hong Kong. Estimated delivery after dispatch is 2–3 business days for Hong Kong and 8–15 business days for Great Britain. For Singapore and Malaysia, delivery times depend on the destination, carrier and customs clearance.

Delivery times are estimates, not guaranteed arrival dates. Customs clearance, severe weather, public holidays, carrier disruptions or other unforeseen circumstances may cause delays.

If your order takes longer than expected, please contact us and we'll be happy to help.

Yes. Once your order has been dispatched, we'll send you an email with tracking information. Please allow some time for tracking updates to appear.

Any taxes collected at checkout are shown before payment. Additional import duties or charges not collected by KINDAMATO may be payable by the recipient where applicable.

Singapore & Malaysia — Taxes and Customs

KINDAMATO currently does not collect local GST or sales tax at checkout for orders shipped to Singapore or Malaysia.

Any applicable import duties, taxes, customs clearance fees, or carrier handling charges are the responsibility of the customer.

These charges, if any, are determined by local customs authorities and are not included in our product prices or shipping fees.

If you're unsure, feel free to contact us before ordering.

If your parcel is lost or arrives damaged, please contact us with your order number and photos (if applicable).

We'll look into it and help you resolve the issue.

Return eligibility depends on your location and the reason for your return. In Hong Kong, you may request a size or colour exchange within 7 days of delivery, subject to stock availability, with exchange shipping costs paid by the customer.

Please see our Exchanges and Returns policy for details, and contact us before sending anything back.

Each style has its own fit. Please check our Size & Fit guide and the size chart on each product page before choosing.

Measurements are approximate, and slight variations may occur.

Still unsure? Feel free to contact us.

A little care goes a long way.

Machine wash cold (30°C max), inside out, with similar colours. Do not bleach or tumble dry. If needed, iron on low heat on the reverse side. Never iron directly over the print.

Always follow the care label inside your garment.

Need to make a change? Please contact us as soon as possible with your order number.

We'll do our best to help before your order ships. Once shipped, changes may no longer be possible.

For cancellation and return information, please see our Return & Exchange Policy.

Once your order is shipped, we'll send you an email with your tracking details.

Tracking updates may take a little time to appear.

If you need any help, feel free to contact us.

Some items may return. Others may not.

If you're interested in a particular item, feel free to contact us.