Exchanges and Returns

Returns & Exchanges

If something isn’t right with your order, please contact us through our Contact Form before sending anything back.

Please include your order number and a brief description of the issue.

Great Britain

You may cancel an eligible online order within 14 days of receiving it. After letting us know, the item must be returned within a further 14 days. Unless the item is faulty or incorrect, return shipping is your responsibility.

Hong Kong

Need a different size or colour? Please contact us within 7 days of delivery to request an exchange. Exchanges depend on the item's condition and availability of the requested size or colour. Customers pay the shipping costs to return an item and send the replacement. Please do not send anything back until we confirm the arrangement. We do not normally offer refunds for a change of mind.

Singapore & Malaysia

We do not normally accept returns for change of mind, incorrect size, colour or style. Please check our Size Guide carefully before ordering.

Faulty, damaged or incorrect items

Please contact us as soon as possible with your order number and clear photos. If the issue is confirmed, we’ll arrange an appropriate refund or replacement and cover reasonable return shipping where applicable.

Return conditions

Returned items should be clean and in good condition. If an item has been used or damaged beyond reasonable inspection, we may reduce the refund where permitted by law.

Exchanges

For Hong Kong size or colour exchanges, contact us so we can arrange an exchange subject to available stock. For other eligible returns, please contact us about available options before placing a new order.

Please contact us before returning anything.

Returns sent without following our instructions may result in additional shipping, customs or handling costs, which may be deducted from the refund where legally permitted.

Nothing in this policy affects your statutory consumer rights.