Privacy policy

Last updated: 22 September 2026

This Privacy Policy explains how KINDAMATO collects, uses and protects personal information when you visit our website, place an order, contact us, sign up for updates or otherwise interact with us.

We try to keep privacy information reasonably clear. There are already enough mysterious things on the internet.

1. Information we collect

The information we collect depends on how you interact with us.

This may include:

Contact information
Such as your name, email address, telephone number, billing address and delivery address.

Order and transaction information
Such as the products you purchase, order history, delivery details, returns, refunds and transaction information.

Payment information
Payments are processed by our payment service providers. We do not normally receive or store your full payment card details.

Website and device information
Such as your IP address, browser and device information, pages viewed, website interactions and information collected through cookies or similar technologies.

Communications with us
Such as messages, enquiries, feedback, accessibility requests and other information you choose to provide.

Marketing information
Such as whether you have subscribed to receive updates from us and how you interact with our marketing communications.

We may also receive information from service providers that help us operate our website, process payments, deliver orders, prevent fraud, analyse website use or provide marketing services.

2. How we use your information

We may use personal information to:

• process, fulfil and deliver orders;
• process payments, returns and refunds;
• communicate with you about your order;
• respond to enquiries, requests and feedback;
• provide customer support;
• operate, maintain and improve our website;
• remember your preferences;
• understand how our website and products are used;
• detect and prevent fraud, misuse or security incidents;
• send marketing communications where permitted by law;
• measure the effectiveness of our marketing;
• comply with legal, tax, accounting and regulatory obligations; and
• establish, exercise or defend legal rights where necessary.

Where applicable law requires a legal basis for processing personal information, we rely on an appropriate basis such as performing our contract with you, complying with a legal obligation, pursuing legitimate business interests or obtaining your consent.

3. Cookies and similar technologies

We use cookies and similar technologies to help our website work, remember preferences, understand how visitors use the site and, where permitted, support analytics and marketing.

Some cookies are necessary for the website to function properly.

For cookies and similar technologies that are not strictly necessary, we ask for consent where required by applicable law.

Where available, you can change your choices at any time through Cookie Preferences.

You can also control certain cookies through your browser settings. Disabling some cookies may affect how parts of the website work.

4. Marketing

If you choose to receive marketing communications from us, we may send you information about products, releases, events, offers or other KINDAMATO news.

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us.

Unsubscribing from marketing does not affect necessary communications about an order, return or customer service request.

5. How we share information

We do not disclose personal information simply because somebody asks nicely.

We may, however, share personal information where reasonably necessary with organisations that help us run KINDAMATO, including:

• payment processors;
• delivery, fulfilment and logistics providers;
• website, hosting and technology service providers;
• analytics and security providers;
• marketing and advertising service providers, where permitted;
• customer service providers;
• accountants, lawyers, insurers and other professional advisers; and
• government, regulatory or law-enforcement authorities where required by law.

These service providers may process personal information on our behalf or, in some circumstances, for their own purposes in accordance with applicable law and their own privacy obligations.

We may also disclose personal information in connection with a merger, acquisition, restructuring, financing or sale of all or part of our business or assets.

6. International processing and transfers

KINDAMATO operates internationally and some of the companies that provide services to us may be located in different countries.

This means personal information may be stored or processed outside the country or region where you live.

Where applicable law requires additional safeguards for international transfers of personal information, we will use appropriate safeguards or other recognised transfer mechanisms.

7. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing our services, maintaining business and accounting records, complying with legal requirements, resolving disputes and protecting our legal rights.

Retention periods vary depending on the type of information and why we hold it.

For example, order and transaction records may need to be retained for accounting, tax, fraud-prevention or legal purposes even after an order has been completed.

Marketing information may be retained until you unsubscribe or until it is no longer reasonably necessary.

8. Security

We use reasonable administrative, organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.

No method of transmitting or storing information online is completely secure, so we cannot guarantee absolute security.

9. Your privacy rights

Depending on where you live, you may have rights regarding your personal information.

These may include the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of personal information in certain circumstances;
• request restriction of certain processing;
• object to certain uses of your information;
• request transfer of your information where applicable;
• withdraw consent where processing is based on consent; and
• opt out of certain marketing communications.

Not every right applies in every country or in every circumstance.

Hong Kong

If Hong Kong privacy law applies to your personal information, you may have rights including the right to request access to and correction of personal data held about you.

United Kingdom

If you are in the United Kingdom, applicable data protection law may provide additional rights, including rights relating to access, correction, deletion, restriction, objection and data portability.

You may also have the right to make a complaint to the UK Information Commissioner's Office or another appropriate supervisory authority.

Other jurisdictions

If you live elsewhere, including in Southeast Asia, you may have additional rights under the privacy laws applicable where you live.

To exercise any privacy right, please contact us through our Contact form.

Please provide enough information for us to understand your request. We may need to verify your identity before completing certain requests.

10. Children's privacy

Our website is intended for a general audience and is not designed to collect personal information directly from children.

If you believe that a child has provided personal information to us inappropriately, please let us know through our Contact form so that we can review the situation.

11. Third-party websites and services

Our website may contain links to websites or services operated by other organisations.

We are not responsible for the privacy practices of third-party websites or services. We recommend reviewing their privacy information before providing personal information to them.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, services or legal requirements.

When we make changes, we will update the Last updated date at the top of this page.

If a change materially affects how we use personal information, we will provide additional notice where required by law.

13. Contact

If you have questions about this Privacy Policy, would like to exercise a privacy right, or have concerns about how your personal information is handled, please contact us through our Contact form.

When contacting us about a privacy request, please include enough information for us to understand and respond to your request.

KINDAMATO is operated by Saxon Group Limited, Hong Kong.